Paaysay Ltd. (“Paaysay,” “We,” “Us,” or “Our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to this Privacy Policy.

1. About Us

1.1 Who We Are:

Paaysay Ltd. is a UK-registered company providing electronic payment and financial services.

1.2 Regulatory Compliance:

Authorized and regulated by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 and the Payment Services Regulations 2017.

1.3 Contact Information:

• Email: [email protected]
• Phone: +44 20 7097 7160
• Address: Unit 400, Wenta Business Centre, Colne Way, Watford, WD24 7ND, United Kingdom

2. What Data We Collect

2.1 Personal Data:

Name, address, email, phone number, date of birth, and identification documents (e.g., passport, driving license).

2.2 Financial Data:

Bank account details, transaction history, payment data, and tax identification numbers.

2.3 Technical Data:

IP address, browser type, operating system, device identifiers, and usage data from our website or mobile app.

2.4 Sensitive Data:

Sensitive personal data (e.g., Politically Exposed Person status) only when required by law.

2.5 Data from Third Parties:

Data from credit reference agencies, fraud prevention services, and publicly available sources.

3. How We Use Your Data

3.1 To Provide Services:

Process transactions, verify identity, and manage accounts.

3.2 To Comply with Legal Obligations:

Conduct AML/CTF checks, adhere to tax reporting requirements, and comply with FCA regulations.

3.3 To Enhance User Experience:

Analyze usage data, provide personalized services, and improve service functionality.

3.4 Marketing and Communications:

Send service updates, promotional offers, and newsletters, subject to your preferences.

3.5 Automated Decision-Making:

Use automated systems for fraud detection and compliance monitoring.

4. Sharing Your Data

4.1 Third-Party Service Providers:

Payment processors, KYC verification services, and fraud prevention agencies.

4.2 Business Transfers:

In the event of a merger, acquisition, or sale of assets.

4.3 With Your Consent:

Share data with partners or affiliates only when authorized by you.

4.4 Legal and Regulatory Authorities:

Disclose data to regulators, law enforcement, or courts as required by law.

5. Data Retention

• Transaction Records: Retained for 7 years to comply with financial regulations.
• Customer Data: Retained for 5 years post-account closure.
• Marketing Preferences: Retained until you withdraw consent or deactivate your account.

6. International Data Transfers

When transferring data outside the UK, Paaysay ensures compliance with GDPR by using standard contractual clauses, adequacy decisions, or other approved safeguards.

7. Security Measures

7.1 Technical Measures:

Data encryption during transmission and storage.

Use of secure servers and access controls.

7.2 Organizational Measures:

Regular security audits, vulnerability assessments, and employee training on data protection.

8. Your Rights

8.1 Access:

Request a copy of the personal data we hold about you.

8.2 Correction:

Update inaccurate or incomplete information.

8.3 Erasure:

Request deletion of data where it is no longer necessary for the purposes collected.

8.4 Restriction:

Limit processing of your data in specific circumstances.

8.5 Portability:

Request transfer of your data to another service provider.

8.6 Objection:

Object to processing for direct marketing or legitimate interests.

8.7 Withdraw Consent:

Withdraw consent for processing at any time.

To exercise your rights, contact [email protected].

9. Cookies and Tracking Technologies

Paaysay uses cookies to analyze site traffic, improve functionality, and personalize user experience. You can manage cookie preferences through your browser settings.

10. Complaints

10.1 How to File a Complaint:

Contact us at [email protected] for any concerns about your data.

10.2 Escalation:

If unresolved, file a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Phone: +44 303 123 1113
•  

11. Policy Updates

This Privacy Policy may be updated periodically. Changes will be communicated via email or website updates. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For questions or concerns about this Privacy Policy, contact:

• Email: [email protected]
• Phone: +44 20 7097 7160
• Address: Unit 400, Wenta Business Centre, Colne Way, Watford, WD24 7ND, United Kingdom